Shipping policy

Shipping Policy

At Vishra Luxe, we aim to make your shopping experience smooth from checkout to delivery. Please review our shipping details below.

Shipping Methods Available

We offer shipping through reliable courier and postal partners to ensure safe and timely delivery of your jewellery.

Available shipping methods will be displayed at checkout.

Order Processing Time

All orders are processed within 3 business days, excluding weekends and public holidays.

Orders placed after business hours or on holidays will be processed on the next business day.

Delivery Timeframes

Estimated delivery times are as follows:

  • Standard Shipping: [5-6 BUSINESS DAYS]

  • Express Shipping (if applicable): [2-3 BUSINESS DAYS]

Delivery times are estimates only and may vary based on location, courier delays, or peak periods.

Shipping Costs

Shipping charges are calculated at checkout and depend on your location and selected shipping method.

  • Shipping Cost: Free for domestic 

Any applicable shipping promotions will be clearly stated on the website.

Tracking Information

Once your order is dispatched, you will receive a confirmation email with tracking details so you can follow your parcel’s journey.

Delivery Issues and Delays

While we work with trusted delivery partners, delays may occasionally occur due to factors beyond our control. Vishra Luxe is not responsible for delays caused by couriers, incorrect addresses provided by the customer, or unforeseen circumstances.

If your order is significantly delayed or appears lost, please contact us and we’ll assist where possible.

International Shipping

International shipping is available to selected countries.

Delivery timeframes and shipping costs for international orders will vary depending on destination and will be displayed at checkout. Any customs duties, taxes, or import fees are the responsibility of the customer.

Return & Refund Policy

At VishraLuxe, customer satisfaction matters. This policy outlines when returns or refunds may be accepted, in line with Australian Consumer Law (ACL).

Return Eligibility

Returns are accepted only if:

  • The item is unused, unworn, and in original condition

  • The item is returned in original packaging

  • The return request is made within 3 days of receiving the order

For hygiene and quality reasons, certain items may not be eligible for return (see below).

Non-Returnable Items

Unless required by Australian Consumer Law, the following items are non-returnable:

  • Earrings and pierced jewellery

  • Items marked as final sale or clearance

  • Used, worn, or damaged items due to customer handling

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 3 days of delivery with clear photos of the item and packaging.

Eligible defective items will be replaced or refunded in accordance with Australian Consumer Law.

Refund Process and Timing

Once your return is approved and received, refunds will be processed within 3 - 5 business days.

Refunds will be issued to the original payment method. Shipping fees are non-refundable unless required under Australian Consumer Law.

Exchange Options

We may offer exchanges for eligible items, subject to availability. Exchange requests must meet the same conditions as returns.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect, as required under Australian Consumer Law.

Contact Us

For return or refund enquiries, please contact us at:

Email: anjali2609kaushal@gmail.com