Refund policy

Return & Refund Policy

At Vishra Luxe, we want you to shop with confidence. This policy explains how returns, refunds, and exchanges work, in line with Australian Consumer Law (ACL).

Return Eligibility

We accept returns only if all of the following conditions are met:

  • The item is unused, unworn, and in original condition

  • The item is returned in its original packaging

  • The return request is made within 3 days  of receiving your order

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and quality reasons, the following items are non-returnable, unless they are faulty as defined under Australian Consumer Law:

  • Earrings and pierced jewellery

  • Items marked as Final Sale or Clearance

  • Items that have been worn, used, or damaged after delivery

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

To help us resolve this quickly, include:

  • Clear photos or videos of the item

  • Photos of the original packaging

Eligible items will be repaired, replaced, or refunded in accordance with Australian Consumer Law.

Refund Process and Timing

Once your return is approved and received, refunds will be processed within 3-5 business days.

Refunds are issued to the original payment method used at checkout. Shipping fees are non-refundable unless required under Australian Consumer Law.

Exchange Options

Exchanges may be offered for eligible items, subject to stock availability. Exchange requests must meet the same eligibility criteria as returns.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect, as required under Australian Consumer Law.

We recommend using a trackable shipping service, as Vishra Luxe is not responsible for items lost during return transit.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. You are entitled to a repair, replacement, or refund for products that are faulty, not as described, or not of acceptable quality.